Benefit Vendor Phone Number Website
Adoption Assistance HR Benefits Center 877-471-7522 Option 1, Option 5
Credit Union United Telephone 440-734-0400 N/A
Dental CIGNA 800-244-6224
Eldercare Services UH Home Care Services 216-844-4663 N/A
Eldercare Services Outpatient Senior Services Foley ElderHealth Center:

Neurological Institute Memory
and Cognition:

Center For Geriatric Medicine:
Employee Assistance Program Employee Assistance Program (EAP) 216-983-4327 N/A
Employment Verification TALX 800-367-2884
Estate Guidance ComPsych N/A
Web ID EGP311
Flexible Spending Accounts CONEXIS 866-279-8385
Funeral Planning Everest 800-913-8318
Enrollment Identification Code: PEF09100
Greater Circle Housing Program Fairfax Renaissance Development Corporation 216-361-8400 N/A
Group Auto and Home Insurance MetLife 800-438-6388
Code: OBU
Health Savings Account BNY Mellon/BenefitWallet 866-274-8334
HR Benefits Department HR Benefits Center 877 471-7522 Option 1, Option 5
Hyatt Legal Plan/MetLaw Hyatt Legal Plan
A MetLife Company
Password: 1500982
Life and AD&D Insurance Prudential 800-524-0542
Long-Term Care Program
(This plan is closed to new participants effective 1/1/2012)
John Hancock 888-825-7218
User name: uh
Password: mybenefit
   • Coverage questions
   • Claim issues and payments

Apex Benefits Services

Paid Time Off HR Service Center 877-471-7522, Option 2
UH Intranet, UH Policies, Policy HR-1
Please note that this site is only accessible when you are within the UH network
Payroll  Support Line UH Payroll Department 1-216-983-0500 (Phone)
1-216-983-2000 (Fax)
Prescription Drugs
   • Medication pre-authorization
   • Mail order
   • Claims

CVS Caremark


Retiree Medical Access Program pre-65 SummaCare 330-996-8700 N/A
Retiree Medical Access Program age 65+ RetireMed™ 877-222-1942
Retirement Savings Plans 401(k)/403(b) Fidelity Investments 800-343-0860
Short-Term Disability – Full-time UH Disability Management Services 866-789-8424 UH Disability Mgt Services
Short-Term Disability – Part-time
Winston 866-478-3973 N/A
Travel Assistance Axa Assistance 800-565-9320
Tuition Assistance HR Service Center 877-471-7522, Option 2
UH Accountable Care Organization (UHACO)
   • Provider access and adding a provider
   • Coordinating care
   • Navigating health care system
UH Accountable Care Organization (UHACO) 216-286-4226 (64ACO)

UHACO Intranet Site
Please note that this site is only accessible when you are within the UH network.

UH Retirement Plan UH Pension Services 866-213-8447 N/A
Vision EyeMed Vision Care 866-723-0513
Voluntary Benefits
   • Accident Plan
   • Voluntary Critical Illness
MetLife 800-438-6388 N/A
Wellness Program Virgin Pulse 866-852-6898